Bonde sends automated emails to keep subscribers informed about their subscriptions.
Email Types
| Email | When It's Sent | |-------|----------------| | Subscription Activation | When a customer first subscribes | | Upcoming Charge | 5 days before a recurring charge | | Charge Confirmation | After a successful recurring payment | | Subscription Cancelled | When a subscription is cancelled | | Card Declined | When a payment fails | | Card Expiring | When a saved card is about to expire |
Setting Up Your Sending Domain
For reliable email delivery, verify a sending domain.
Step 1: Add Your Domain
1. Go to Settings > Email in the Bonde app 2. Click "Add Domain" 3. Enter your domain (e.g., yourdomain.com) 4. Click "Add"
Step 2: Configure DNS Records
After adding your domain, you'll see DNS records to add:
SPF Record
Type: TXT
Name: @ (or your domain)
Value: Provided in the app
DKIM Records
Type: CNAME
Name: Provided in the app
Value: Provided in the app
Add these records in your domain registrar or DNS provider.
Step 3: Verify Domain
1. After adding DNS records, wait 15-30 minutes for propagation 2. Return to Settings > Email in Bonde 3. Click "Verify" next to your domain 4. Once verified, status will show as "Verified"
Note: DNS propagation can take up to 48 hours. If verification fails, wait and try again.
Customizing Email Templates
Accessing Templates
1. Go to Settings > Email 2. Scroll down to see all email templates 3. Click on any template to edit it
Template Editor
Each template has:
Subject Line: The email subject
Body Content: HTML content of the email
Available Variables
Use these variables in templates:
Customer Variables
#{{ customer.first_name }}- Customer's first name#{{ customer.email }}- Customer's email
Subscription Variables
#{{ subscription.next_billing_date }}- Next charge date#{{ subscription.status }}- Current status
Shop Variables
#{{ shop.name }}- Your store name#{{ portal_url }}- Link to customer subscription portal
Troubleshooting
Emails going to spam?
Make sure your domain is verified
Check that SPF and DKIM records are correct
Emails not sending?
Verify domain status in Settings > Email
Check that the template is enabled
Variables not replacing?
Check spelling of variable names
Ensure you're using
#{{ }}syntaxVariables are case-sensitive
If you need help, reach out via our Intercom chat widget or email us at [email protected].