GOAT provides a management interface to view all subscriptions and take actions on individual contracts.
Viewing Subscription Contracts
Navigate to Subscriptions > Contracts in the GOAT app to see all subscription contracts.
The list view shows:
Customer name
Subscription status (Active, Paused, Cancelled)
Products subscribed to
Next billing date
Subscription value
Click on any contract to view full details.
Contract Detail View
The contract detail page shows:
Customer Information
Name and email
Shipping address
Link to customer in Shopify
Subscription Details
Products and quantities
Billing frequency (e.g., every 30 days)
Price per billing cycle
Discount applied (if any)
Billing History
Past charges and their status
Next scheduled billing date
Available Actions
Pause subscription
Resume subscription (if paused)
Cancel subscription
Pausing a Subscription
When you pause a subscription:
Status changes from Active to Paused
Billing stops immediately - no charges while paused
No orders are created while paused
The next billing date is frozen
The subscription can be resumed at any time
To pause: 1. Go to Subscriptions > Contracts 2. Click on the contract 3. Click "Pause Subscription" 4. Confirm the action
Resuming a Subscription
When you resume a paused subscription:
Status changes from Paused to Active
The next billing date is recalculated from the resume date
Billing resumes on the new schedule
To resume: 1. Go to Subscriptions > Contracts 2. Find the paused contract 3. Click "Resume Subscription" 4. Confirm the action
Cancelling a Subscription
Cancellation is permanent and cannot be undone.
When you cancel a subscription:
Status changes to Cancelled
Billing stops immediately
No future orders will be created
The contract is closed
If a customer wants to subscribe again after cancellation, they'll need to create a new subscription from the product page.
To cancel: 1. Go to Subscriptions > Contracts 2. Click on the contract 3. Click "Cancel Subscription" 4. Confirm the action
Customer Self-Service
Customers can manage their own subscriptions through the customer account portal. See the "Customer Accounts Installation" article for setup instructions.
Viewing Customers with Subscriptions
Navigate to Subscriptions > Customers to see all customers with active subscriptions.
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