Bonde provides powerful tools for both merchants and customers to manage subscription contracts. These features help reduce churn by giving flexibility to customers who might otherwise cancel.
Viewing Subscription Contracts
Navigate to Subscriptions > Contracts in the Bonde app to see all subscription contracts.
The list view shows:
Customer name and email
Subscription status (Active, Paused, Cancelled)
Products subscribed to
Delivery frequency
Next billing date
Use the search bar to find contracts by customer name, email, or contract ID. Click on any contract to view full details.
Contract Detail View
The contract detail page provides complete subscription information:
Customer Information
Name and email
Shipping address
Payment method on file
Subscription Details
Products, variants, and quantities
Price per delivery
Billing/delivery frequency
Next billing date
Subscription start date
Order History
Recent orders created from this subscription
Order status and fulfillment details
Activity Log
Timeline of all changes to the subscription
Shows who initiated each change (admin or customer)
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Admin Actions
Swap Products
Replace a product in the subscription with a different variant or product. This is useful when:
A product is discontinued
Customer requests a different flavor/size/color
Upgrading or downgrading a customer
To swap a product: 1. Go to Subscriptions > Contracts 2. Click on the contract 3. Click "Swap Product" next to the item 4. Select the new product/variant 5. Optionally adjust the price 6. Confirm the swap
The change takes effect on the next billing cycle.
Adjust Billing Date
Change when the next billing will occur. This helps accommodate customer schedules or resolve timing issues.
To adjust the billing date: 1. Go to Subscriptions > Contracts 2. Click on the contract 3. Click "Adjust Billing Date" 4. Select the new date 5. Confirm the change
The date must be in the future. After the adjusted date, billing continues on the regular schedule.
Change Delivery Frequency
Modify how often the customer receives their subscription.
To change frequency: 1. Go to Subscriptions > Contracts 2. Click on the contract 3. Click "Change Frequency" 4. Select the new interval (weekly, monthly, etc.) 5. Confirm the change
Pause a Subscription
Temporarily stop billing and deliveries without cancelling.
When you pause a subscription:
Status changes from Active to Paused
Billing stops immediately
No orders are created while paused
The subscription can be resumed at any time
To pause: 1. Go to Subscriptions > Contracts 2. Click on the contract 3. Click "Pause Subscription" 4. Confirm the action
Resume a Subscription
Reactivate a paused subscription.
When you resume:
Status changes from Paused to Active
Next billing date is recalculated from the resume date
Billing resumes on the regular schedule
To resume: 1. Go to Subscriptions > Contracts 2. Click "Resume Subscription" 3. Confirm the action
Cancel a Subscription
Permanently end a subscription. This cannot be undone.
When you cancel:
Status changes to Cancelled
Billing stops immediately
No future orders will be created
The contract is closed
If a customer wants to subscribe again, they'll need to create a new subscription from the product page.
To cancel: 1. Go to Subscriptions > Contracts 2. Click on the contract 3. Click "Cancel Subscription" 4. Confirm the action
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Customer Self-Service
When you install the customer account extension (see "Customer Accounts Installation"), your customers can manage their own subscriptions. This reduces support requests and helps retain subscribers who might otherwise cancel.
What Customers Can Do
Skip a Delivery Customers can skip their next delivery without cancelling. You configure which skip options are available (e.g., skip 1 month, skip 2 months). This is perfect for customers who have extra product or are traveling.
Swap Products Customers can change the product in their subscription to a different variant or a different product within the same selling plan group. Great for customers who want to try a new flavor or size.
Change Delivery Frequency Customers can adjust how often they receive deliveries. If someone is receiving product too quickly or slowly, they can find the right cadence without contacting support.
Pause Subscription Customers can pause their subscription temporarily. This gives customers an alternative to cancelling when they need a break.
Resume Subscription Customers can reactivate their paused subscription when they're ready.
Update Payment Method Customers can update their card on file if it expires or they want to use a different card.
Cancel Subscription Customers can cancel if needed, though the other options often prevent this.
Reducing Churn
These self-service features are powerful churn reduction tools:
Skip instead of cancel: A customer going on vacation can skip a delivery instead of cancelling
Swap instead of cancel: A customer tired of one flavor can switch to another
Pause instead of cancel: A customer with too much product can pause until they catch up
Frequency change instead of cancel: A customer receiving too much can switch to a longer interval
The activity log tracks all customer actions so you can see how subscribers are managing their subscriptions.
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Viewing Customers with Subscriptions
Navigate to Subscriptions > Customers to see all customers with subscriptions. Click on a customer to see all their subscription contracts in one place.
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Configuring Skip Options
To configure which skip durations are available to customers:
1. Go to Subscriptions > Settings 2. Under "Skip Options", configure the available durations 3. Skip options are matched to billing intervals (e.g., monthly subscriptions get monthly skip options)
If you need help, reach out via our Intercom chat widget or email us at [email protected].